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This policy applies to users of Company’s services anywhere in the world, including users of its apps, websites, features or other services. This policy describes how company collect and use personal information to provide its services. This policy applies to all users of company apps, websites, features or other services.
This policy also applies to those who provide information to company in connection with an application to use its services, or whose information we otherwise receives in connection with its services All those subject to this policy are referred to as “users” for purposes of this policy.
The following information is collected by or on behalf of the company:
1. Information you provide
This may include:
User profile: We collect information when you create or update your account on our website or application. This may include your name, email address, phone number, login name and password, address, payment or banking information (including related payment verification information), government identification numbers such as aadhar number, driving licence or passport if required by law, date of birth, photo and signature. This also includes the preferences and settings that you enable for your account.
Demographic data: We may collect demographic information about you, including through user surveys,we may also receive demographic information about you from third parties.
User content: We may collect information that you submit when you contact our customer support, provide ratings or compliments for other users, or otherwise contact us.
2. Information created when you use our services
This may include:
Location information: Depending on the services you use and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and Wi-Fi.
Transaction information: We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance travelled, and payment method. Also, if someone uses your promotion code, we may associate your name with that person.
Usage information: We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags and similar technologies that create and maintain unique identifiers.
Device information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
3. Information from other sources
This may include:
a) User feedback, such as ratings or compliments.
b) Users providing your information in connection with referral programmes.
c) Users requesting services for you or on your behalf.
d) Users or others providing information in connection with claims or disputes.
e) Publicly available sources.
f) Marketing service providers.
The information we collect mentioned above is used in:
i. Providing services and features
To provide, personalise, maintain and improve our products and services. This includes using the information to:
a. Create and update your account.
b. Verify your identity.
c. Enable transport, deliveries and other services. This includes automated processing of your information to enable Dynamic Pricing, where the price of a trip is determined based on constantly varying factors such as the estimated time and distance of the predicted route, estimated traffic, d. Process or facilitate payments for those services.
e. Track the progress of your trip or delivery.
f. Enable features to personalise your account, such as creating bookmarks for your favourite places, and to enable quick access to previous destinations.
g. Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems, to conduct data analysis, testing and research, and to monitor and analyse usage and activity trends.
h. Contact you via email or text message, to deliver certain services or information you might have requested.
ii. Customer support
We use the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
a. Direct your questions to the appropriate customer support person.
b. Investigate and address your concerns.
c. Monitor and improve our customer support responses.
iii. Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
iv. Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law, or as requested by regulators, government entities and official enquiries.
Sharing User Information
We are committed to protecting your privacy on-line. We know that providing personal information is an act of trust and we take that trust seriously. We appreciate that you do not want the personal information you provide to us distributed indiscriminately or used in ways you would not expect. We will not disclose your personal information to any third parties for marketing purposes.
Furthermore, communications of news or offers will only be sent to you where you are happy to receive these.
For legal reasons or in the event of a dispute
We may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property) or other third parties as necessary to enforce our Terms of Service, user agreements or other policies, to protect our rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.
With your consent
We may share your information other than as described in this policy if we notify you and you consent to the sharing.
Sharing with others
We will share information with third parties who perform services on our behalf.
We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
We will share information with the event organizers. We share your information with event organizers and other parties responsible for fulfilling the purchase obligation. The event organizers and other parties may use the information we give them as described in their privacy policies.
We will share information with our business partners. This includes a third party who provide or sponsor an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.